Bright Pattern, a Leader in AI-Powered Contact Centers, Partners with Value-Added Solutions Distributor emt Distribution

Bright Pattern, a Leader in AI-Powered Contact Centers, Partners with Value-Added Solutions Distributor emt Distribution

In a recent announcement, Bright Pattern and emt Distribution have joined forces in an exciting partnership. This collaboration marks a significant step towards revolutionizing customer experience in the region.

emt Distribution is all about delivering value to its partners through positive engagement, support activities, and by embracing cutting-edge technologies that drive automation and self-sufficiency. Their goal? To become the leading IT Value Added Distributor across EMEA and globally.

Mo Mobasseri, CEO of emt Distribution, expressed his enthusiasm about the partnership, highlighting how it perfectly aligns with their mission to offer top-notch solutions to partners and customers alike. With Bright Pattern's industry-leading omnichannel contact center solutions, and emt Distribution's dedication to channel excellence and customer support, the stage is set to elevate customer experience standards.

Founded in Australia in 1989, emt Distribution has a solid reputation for channel excellence and dedicated customer support. Their reach extends to end-users, resellers, service providers, and technology vendors, with support teams stationed globally to ensure comprehensive assistance.

Bright Pattern, known for its top-rated software solutions recognized by Frost & Sullivan and TrustRadius, will provide its omnichannel communication platform to the EMEA market through this partnership. Luc Cavelier, Head of Business Development at Bright Pattern EMEA, sees this collaboration as an opportunity to introduce their AI-driven solutions to a wider audience.

In essence, Bright Pattern offers a simple yet powerful omnichannel contact center software, while emt Distribution specializes in providing leading IT security, communications, and virtualization solutions to the Middle East and Africa region.

With both companies committed to excellence, this partnership promises to deliver innovative solutions and exceptional support, ultimately enhancing customer experience and driving business success in the region.

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